Shipping & Return Policy

Where are you located and how much is shipping?

HS Power is proud to call Walnut, CA, home. Orders on hspowerauto.com ship from our warehouses in California and Georgia, from whichever one has your part in stock and is closest to you. Most orders arrive 1-4 business days after they ship, depending on the warehouse and your address. Shipping is free on every order to the lower 48 states. We do not charge handling fees.

When will my order be shipped?

HS Power, Spec-D Tuning and 3D MAXpider parts ordered by 1pm Eastern time, Monday to Friday, ship the same day. Godspeed parts ship the next business day. Other brands ship within 1-2 business days. Orders placed after the cutoff, on a weekend or on a holiday ship the next business day. We observe the same holidays as USPS. Click here for a complete list of USPS holidays.

How do I track my order?

When your order is shipped, you will receive a confirmation email with tracking information. If you do not receive an order confirmation within 48 hours or if your tracking information is showing any problems or delays please contact our customer service team to assist you.

How do I contact you about my order?

If you need assistance, our Customer Service team is happy to help! If you have any concerns about your order, reach out to us at support@hspowerauto.com. We are open Monday to Friday, 9am to 5pm Pacific time, and respond to most customer inquiries in less than 24 hours.

What happens if my package is returned to the sender?

If USPS marks your package as “Address Unknown”, “Insufficient Address”, or “Undeliverable as Addressed” it is likely your package was unable to be delivered and will soon be returned back to us. If the package was not able to be delivered due to incorrect shipping information, we will ship a replacement package to you once we have confirmed an updated address. If the package is returned a second time, the customer is eligible to receive a refund of the item’s value, but the original shipping fees are non-refundable.

What do I do if my package shows it has been delivered, but I have not received anything?

Most commonly, the package is left in the mailbox with your usual USPS mail. Please look around your mailbox to see if the item has been set somewhere different. Also, please check with your family and neighbors to see if they received the package for you by accident. If you are unable to locate the delivered package, please contact us for assistance. If needed, we are always happy to ship a replacement package. Please note, orders that show confirmation of delivery are ineligible for refund.

Do you ship to APO, FPO, DPO, or PO Boxes?

Sorry we don't offer shipping to these locations at the moment. However, you can send your inquiry to our customer service to make special arrangement by our discretion.

Do you ship to Alaska, Hawaii or outside the US?

Right now our website ships to the lower 48 US states only. If you need a part shipped to Alaska, Hawaii or another country, contact us at support@hspowerauto.com and we will check what we can do.

Something is wrong with my order. What do I do?

If something is wrong on our end, the return is free. If your part arrives damaged, defective, missing pieces, or is not what you ordered, contact us within 30 days of delivery at support@hspowerauto.com with your order number and photos of the part and packaging. We will send you a free return label and either ship a replacement or give you a full refund, including the original shipping.

I changed my mind or ordered the wrong part. Can I return it?

Yes, within 30 days of delivery, as long as:

• The part is new, unused, uninstalled, and in its original packaging with all pieces.
• You pay the return shipping.
• A 25% restocking fee is taken from your refund. It covers the free shipping we paid to send the part to you and the cost of handling the return.

Example: you return a $200 part you no longer need. Your refund is $150. If the part was damaged or wrong when it arrived, you get the full $200 back and we pay for shipping both ways.

How do I start a return?

Email support@hspowerauto.com with your order number and a photo of the part. Please don't ship anything back until we send return instructions, so your return is matched to your order. Returns are for orders placed on hspowerauto.com; orders from other marketplaces or sellers must be returned where you bought them. Providing a return tracking number is highly encouraged; HS Power is not responsible for lost or stolen return packages.

When will I get my refund?

Refunds are issued to your original payment method within 5 business days after we receive and inspect the return.

How can I avoid a wrong-fit return?

Before ordering, send us your year, make, model and trim, and we will confirm the fit for free.